Faq – Mall

HELP CENTER

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping typically takes around 5-10 business days for U.S. orders and 7-14 business days for orders to Australia, Canada, and New Zealand.
Please note that due to current supply chain challenges, there may be occasional delays. We appreciate your understanding.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping on all orders to the U.S., Canada, New Zealand, and Australia over $129. Check your cart to see the current deal on free shipping.

Yes, we ship to the U.S., Canada, New Zealand, and Australia. Currently, we are focused on these regions, but we hope to expand to additional international destinations in the future. Stay tuned!
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Yes, we offer full and partial refunds on U.S. orders.

Please enquire for more information about our Refund policy.
You can request a refund within 7 days of receiving your order. The return window begins on the day the tracking status shows that your package was delivered. Please ensure that your return is shipped back to us within 7 days of submitting your request to qualify for a full refund.
You are eligible for a full refund if the returned items are unworn, have their original tags attached, and are in their clear garment packaging with the SKU label intact.
If the return does not meet these criteria, you may be subject to a 20% restocking fee, or your return may be declined entirely.
Please note that shipping and handling charges are non-refundable. For more details, refer to our return policy.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Yes, we offer a cancellation window of 12 hours after an order is placed for a full refund, including any shipping costs.

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